What types of merchandise and apparel do you offer?
We offer a wide range of products including t-shirts, hoodies, hats, bags, and accessories. Additionally, we provide custom merchandise solutions for events, businesses, and influencers.
How can I place a club or school uniform order?
You can place an order directly through our website by selecting your desired items, choosing your sizes and quantities, and completing the checkout process. For bulk orders or custom designs, please contact our customer service team.
What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.
How long will it take to receive my online order?
Pending item type approx. 5-6 weeks from your order window closing. Once your order is shipped, you will receive tracking information. Delivery times vary based on your location but typically range from 3-7 business days.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. We can only accommodate changes or cancellations if your order has not already been processed or shipped.
What is your return/exchange policy?
We offer a 14-day return/exchange policy for items that are unworn, unwashed, and in their original condition. To initiate a return or exchange, please contact our customer service team for instructions.
How do I care for my apparel?
We recommend following the care label instructions on each item. Generally, we advise washing in cold water, avoiding bleach, and tumble drying on low heat or air drying to maintain the quality of the fabric.
Can I customize merchandise with my own design?
Absolutely! We offer custom design services. Please contact our customer service team who will best guide you.
How do I contact customer service?
You can reach our customer service team via email at shop@acecricket.com.au or by using the contact form on our website. We are here to assist you from 9 AM to 5 PM AEST on weekdays.